Frequently Asked Questions

These are our most frequently asked questions about the cruise

If you have further questions, please contact SeaSide Events at (216) 284-6472
or send us a message

Travel Details

What are the dates and itinerary for the Fan Experience Cruise?
What are the suggested travel details?

Airport: Miami International Airport (MIA)

Ground transportation

Arriving Flights 

Flights should arrive at MIA no later than noon on March 11, 2024.  The travel distance between MIA and the Port of Miami is approximately 35 miles (40 minutes depending on traffic).

Departing Flights 

Return flights departing on March 16, 2024 should be scheduled after noon (ET)

Pre-Cruise Hotel

Pre-Cruise Hotel – March 10, 2024

Browns Fan Cruise group rates 
$209 per room (double occupancy) + 13% tax 
Room rate includes:
  • Check-in 4pm
  • Check out 11am
  • Complimentary Miami Airport Shuttle
  • Complimentary Full Cooked Breakfast
  • Complimentary Evening Reception
  • Complimentary Wi-Fi
  • Overnight Self-Parking $15 per night
 
Click HERE to confirm your reservation.
 
Embassy Suites – Miami Airport
3974 NW South River Drive
Miami, Florida 33142

FAN EXPERIENCE

Browns Fan Cruise App download process
  1. Click on the download button below that matches your mobile device.
  2. Follow the prompts – especially those highlighted below:
  3. Open the downloaded app on your phone > select “find by event/conference” and enter Browns Fan Cruise 2024 into the search bar > Join using the email address provided during the stateroom booking process > generate a password > turn on notifications.
What is included in the Browns Fan Experience Cruise fare?

We have created an “all-inclusiveFan Experience – no need to worry about additional costs for this fantastic interactive event. https://brownsfancruise.com/fan-experience/

Ship Highlights and Amenities

Click here for the highlights of the Independence of the Seas (ship fact sheet) 

How many Alumni are participating?

The Cleveland Browns Alumni will be posted on the website (subject to change). 

Can I interact with the Alumni while on board my fan cruise?

We will have scheduled events throughout the cruise where you can interact and meet the players. Undoubtedly, you will see the players on and off the ship throughout the day. We ask you to respect them and allow them their privacy. 

Can I bring my own Browns items to get autographed?

Due to the limited amount of time scheduled for each autograph sessions we ask that fans refrain from bringing personal items for Alumni signatures. Part of your Fan Cruise Experience will include a gift bag with 8×11 Alumni bio to be signed by each Alumni during your cruise.

Can I take pictures and videos of the Alumni?

We will schedule autograph sessions where you will have time to take pictures with the alumni/players and staff. However, we ask that guests refrain from taking photos and videos if the players are involved in group sessions and private conversations.

Will I receive a schedule of performances and activities?

Approximately 90 days before departure, all guests will receive access to the fan cruise event app Whova which will provide information pertaining to the fan cruise event schedule. Once onboard, a detailed agenda/itinerary will also be provided.

What’s the difference between the event app Whova and the cruise line app?

The event app Whova is specific to our Fan Cruise event and provides our Fan Cruise events and activities as well as information specific to your Fan Experience. The Royal Caribbean app is for all guests traveling on a Royal Caribbean cruise for check in for your cruise, scan your passport, take a security photo, choose an arrival time, and answer the health questions for faster boarding. Both apps will need to be downloaded and used for your Fan Cruise experience.

Am I guaranteed to see all VIP events?

The Fan Experience is unique and includes VIP private alumni and fan interaction events. The events will be repeated to be sure everyone enjoys the experience.

SALES & BOOKING

How do I book and pay for the Browns Fan Experience cruise?

Visit www.brownsfancruise.com > click Book Now. Follow the prompts throughout the process, and you’re on your way. Note: Those guests requiring accommodation, please call Team Services on 216-284-6472 for assistance.

Where do I purchase Trip Protection?

Seaside Events strongly recommends you purchase travel protection to cover your Browns Fan Cruise experience in the event you must cancel. Seaside Events has partnered with Generali Travel Insurance to offer you their comprehensive travel insurance plans. Generali specializes in providing high quality coverage and superior customer care for our guests. Please click here to obtain a travel insurance quote from Generali.

When can I access by booking with the Cruise Line?

All guests will receive their folio reservation number via email approximately 90-60 days before departure and instructions to access their Booking through Royal Caribbean/Cruise Planner.

I am traveling with an infant/toddler. Do I still need to pay the total price for them?

Yes, according to the guidelines issued by Royal Caribbean, all passengers, regardless of age, must pay for participation.  

Is there an age requirement?

Passengers under 21 must travel in the same stateroom with a guest 25 or older (before departure). 

What is the cancellation policy?
  • If Fan Cruise Reservation is canceled by the Guest within 72 Hours of booking creation,
    the Guest will receive a 100% refund of the deposit amounts paid.
  • Depending on the date of booking, the cancellation policy is as follows: 
    • If Fan Cruise Reservation is canceled by the Guest after the initial 72 hours from booking creation and between April 01, 2023, and June 30th, 2023, the Guest will receive a 50% refund of the amounts paid up to the date of cancelation.
    • If Fan Cruise Reservation is canceled by the Guest after the initial 72 hours from booking creation and between July 01, 2023, and September 30th, 2023, the Guest will receive a 25% refund of the amounts paid up to the date of cancelation.
    • If Fan Cruise Reservation is canceled by the Guest after the initial 72 hours from booking creation and on or after October 01, 2023, all amounts paid to date are Non- Refundable.

We strongly suggest purchasing travel protection. 

Travel Documentation & Regulations

Will I need a passport?

A valid passport (not expiring within 6 months of return) is highly recommended for ALL guests, regardless of age*Note: Passport cards, Real IDs, or any other form of documentation other than what is listed above may not be used. Visit https://travel.state.gov/content/travel.html for complete details on the documents required to board the ship. 

What documentation is needed when traveling with children, not my own?

When traveling with children other than your own, you must present a notarized letter signed by the child’s parents granting guardianship and permission for their child to travel out of the country with you. The same applies if you share custody of the child/children – the parent, not traveling, must provide a notarized letter granting permission for the traveling parent to take the child/children out of the country. The letter can be downloaded here.

GENERAL INFORMATION

Will this cruise count towards Crown & Anchor membership?

Your loyalty number should be entered during the pre-boarding registration. 

The Crown & Anchor membership must be reported to Royal Caribbean through the online check-in.  

What is the dress code throughout the cruise?

There will be 1 formal evening suggested attire is “Casual Chic.The remaining nights will be Cruise Casual. No shorts or bathing suits are permitted in the dining room after 5 pm. We will coordinate special theme nights, and details for attire will be communicated to the guests. Visit Royal Caribbean FAQ for further details.  

Is there accessible seating available throughout the ship?

The Seating Assistance for Entry (SAFE) is a seating assignment program in the main theater, predominantly for guests with mobility issues, such as those who use wheelchairs or using a scooter. https://www.royalcaribbean.com/experience/accessible-cruising 

 

Are there wheelchairs or scooters on the ship for daily use?

Royal Caribbean offers wheelchair assistance for boarding and disembarkation only. If there is a need for full-time use, bring or rent the equipment needed. For assistance and further information, call Team Services on 216-306-2010. 

Will the Cruise Line accommodate guests with medical or dietary requirements?

Royal Caribbean makes every effort to accommodate requirements whenever possible. Vegetarian meals are available on all menus in the Dining Room and Windjammer Cafe daily. Food allergies, gluten-free, kosher, low-fat, low-sodium, lactose-free/soy milk, ensure, and kosher meals are available at no extra charge; however, you must advise Team Services on 216-306-2010 no later than December 1, 2023. https://www.royalcaribbean.com/resources/guest-special-needs 

Is there licensed medical staff onboard?

Yes, each ship has a fully licensed doctor and nurses onboard. In addition, the onboard medical facilities are staffed and have equipment established by the American College of Emergency Physicians Cruise Ship & Maritime Medicine Section. 

Services received from the medical team will incur charges to your shipboard account. They do not accept medical insurance onboard as payment; however, you should file a claim with the travel protection insurance carrier.

What are the restrictions surrounding Pregnancy?

Royal Caribbean cannot accept guests who will be more than 23 weeks pregnant during the cruise. The onboard medical facility is not equipped with an Obstetrician/Gynecologist onboard, or equipment needed for prenatal care.